# How often do you monitor the data center and servers?
We monitor our data center and servers 24 hours a day, 7 days a week, 365 days a year. A combination of monitoring tools tracks bandwidith, uptime, services running, and more. Remote access to AC electrical outlets via an https connection provides for remote power cycle. Limited access to some of the tools we use can be utilized by our clients.
# Do you have an SLA (Service Level Agreement)?
Yes, see http://www.undergroundcolocation.com/sla.htm
# How long does it take to get my server set up?
Standard server configurations will be set up within 3 business days. Longer setup times may include custom configurations, change orders, and payment approval. Setup of new hardware begins after payment and terms are complete. Rush orders allow for server setup in 24 hours, additional setup fees apply.
# Does Underground Colocation provide DNS service? Can I have my own DNS name servers?
You can use our anonymous DNS name servers at no additional cost (limitations may apply). You may also setup your own DNS servers. A small setup fee may apply for clients with more than one DNS entry on our servers.
# Can my server's hardware be upgraded? What will it cost?
You can upgrade your server to a larger package at any time. You may also “add-on” additional hardware, software, and features to your server at any time. We can quote setup fees for any change(s) at any time.
# How do I add additional IP’s? What do they cost?
You can purchase additional IP’s using the package option in your account profile. They can be purchased in blocks.
# RAID Explained?
RAID, or Redundant Array of Independent Disks, is a method for storing data on multiple hard disks, then linking the disks so that the operating system on your server views them as a single entity. Underground Colocation offers RAID for ATA, SATA and SCSI hard drives:
RAID-1: This type of RAID uses a method of data storage known as mirroring. This refers to the fact that every piece of data is written to at least two disks. As a result, RAID-1 offers a high degree of data security, but has a slight performance decrease because it requires capturing all data on two disks.
RAID-5: This type of RAID is the most widely used because it offers a useful combination of protection and speed. It works by making enough of the data redundant so that even if a drive fails, it's still possible to recreate and retrieve the information. Offering the best performance with data protection, this solution is ideal for high performance databases and sites that require high disk throughput.
# Who's responsible for the server hardware?
Underground Colocation guarantees all dedicated server leased hardware components and will replace any failed component at no cost to the client. Hardware repair will begin immediately upon identification of the issue. Hardware is defined as the Processor(s), RAM, Hard Disk(s), Motherboard, Power Supply, and other related hardware included under the server lease. Software and data recovery are NOT included in the repair of a down server. Restoration of data or assistance with restoration of data will be charged to client at current prevailing rates. Client’s who sign-up for our Managed Offsite Backup Service will have access to technical support for data restoration. We suggest all of our clients consider our managed services for data backup.
# What is your uptime guarantee?
Underground Colocation's servers connect to the Internet through redundant high-speed connections on diverse backbones, ensuring data delivery to the end user in the fastest, most efficient manner possible. Underground Colocation guarantees a 99.99% uptime excluding scheduled maintenance of 30 minutes per month and prior notified upgrades. Underground Colocation’s Network, combined with 24/7/365 monitoring by network engineers, guarantee’s optimal performance and uptime of all network infrastructure including routers, switches, and security. Also see our SLA at http://www.undergroundcolocation.com/sla.htm
Dedicated Server FAQ